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Welcome Desk Representative - PRN (As Needed) - DC
Washington, DC
Job Description
Description Responsible for providing comprehensive information services and assistance to patients, parents and visitors who access the Hospital directly . Assist in providing work direction to Volunteer staff at Welcome Desk.
Qualifications Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years At least 2 to 3 years of related experience in customer service.
(Required)
1 year Experience in a hospital industry or comparable experience in a hospital volunteer services program. (Preferred)
Required Skills/Knowledge
Must possess the ability to resolve problems and respond to complaints in a positive, productive manner.
Must be able to work amid constant distraction and deal courteously and effectively with several requests simultaneously .
Ability to speak Spanish desirable.
Functional Accountabilities
Customer Service
Organizational Accountabilities
Coordination of Welcome Desk
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
High School Diploma or GED (Required)
Minimum Work Experience
2 years At least 2 to 3 years of related experience in customer service.
(Required)
1 year Experience in a hospital industry or comparable experience in a hospital volunteer services program. (Preferred)
Required Skills/Knowledge
Must possess the ability to resolve problems and respond to complaints in a positive, productive manner.
Must be able to work amid constant distraction and deal courteously and effectively with several requests simultaneously .
Ability to speak Spanish desirable.
Functional Accountabilities
Customer Service
- Act as a liaison between patients, parents, staff, volunteers, visitors and the hospital.
- Demonstrate, as a high priority, to place and serve internal and external customers in a timely , courteous manner .
- Follow up until needs of the customer are met.
- Process and record cab requests; communicate with staff and family in regard to the timeliness of cabs.
- Interpret hospital policies and procedures to volunteers, staff and visitors with respect and consideration.
- Create and maintain an atmosphere of warmth, personal interest and positive concern as well as a calm environment in the atrium.
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Coordination of Welcome Desk
- Coordinate activities of volunteers assigned to the welcome desk, provide work instruction as necessary; assist in evaluating the work performance of the assigned volunteers.
- Receive and distribute patient gifts and department packages.
- Strive to maintain a clean and organized environment at the welcome desk.
- Maintain office supplies, equipment and reference manuals.
- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
- Anticipate and responds to customer needs; follows up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- Search for less costly ways of doing things
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety
Primary Location: District of Columbia-WASHINGTON
Work Locations:
Sheikh Zayed Campus
111 Michigan Avenue
Washington 20010
Job: Administrative Support / Customer Service
Organization: Operations
Position Status: R (Regular) - O - PRN
Shift: Variable
Work Schedule: flexible
Job Posting: Dec 14, 2023, 1:44:56 PM
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 years
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