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The Global Client Director (GCD) will be responsible for our most high profile, strategic clients who have global needs and requirements. The GCD will deliver exceptional customer service that demonstrates value to the customer and ultimately growth to Thomson Reuters' business. Particular areas of focus include ensuring all cross-sell and up-sell opportunities are realized across our suite of products, owning and growing the C-suite relationships, proficiency in bringing industry insights and thought leadership to the law firm, maximizing revenue/retention and identifying new partnerships opportunities.
This is a key role within the sales and account management organization that requires entrepreneurship, innovation and enthusiasm for serving the customer. The GCD will need to identify key and senior stakeholders within each client and build strong long-term relationships with them. Working closely with global internal "pods", i.e. Sr. Sales Executives, Solutions Consultants, etc., you will need a collaborative focus to ensure we meet changing customer expectations. You will be responsible for coordination and driving collaboration across your territory and should use structured Account Planning methods to set goals and detail how you will achieve them.
About the Role
In this opportunity as a Global Client Director, you will:
Gain a deep understanding of each firm's business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively
Align collective resources of Thomson Reuters to build long-term business relationships, grow revenue, drive retention, and increase the Thomson Reuters footprint
Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues, and take responsibility for driving progress on the account strategy, acting as the point of coordination across Thomson Reuters
Demonstrate strong negotiation skills focusing on the Thomson Reuters value proposition, identify opportunities to create needs and competitive solutions
Act as senior escalation point for clients and internal account teams as necessary
Keep accurate records in SFDC
Ensure we have the right connections between Thomson Reuters and the customer at all levels and have the ability to bring the relevant stakeholder from both organizations into strategic meetings
Build trusted advisor relationships with executives and decision makers at assigned firms; responsible for creating win-win solutions and outcomes to further customer engagement and loyalty
About You
You may be a fit for the Global Client Director role if your background includes:
Experience and proven success at leading large, sophisticated accounts (Global experience is desirable)
Exceptional strategic and consultative sales skills
Strategic partnering, network building and client management
Resourcefulness and high organizational skills; the ability to juggle multiple priorities and operate successfully in a complex, dynamic, fast paced, highly collaborative, and continuously evolving environment
Ability to move from vision to strategy to operations to detailed execution
Deep understanding of legal workflow; ability to uncover key issues and provide insightful, actionable solutions
Strong advocacy skills for both customer's and Thomson Reuters interests
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The target total cash compensation range for the role in any of those locations is $261,800 - $486,200. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The target total cash compensation range for the role in any of those locations is $238,000 - $442,000. The target total cash compensation range in other locations may vary. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This job posting will close 04/30/2024.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.