Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.
About The Role
Summary
The role of the Network Manager for Infrastructure & Telephony, is to lead the team of network and voice engineers who manage and maintain the organization's TCP/IP network infrastructure, wide-area networks (WAN e.g. MPLS), Local Area Network (LAN), and Voice Over IP (VOIP) connectivity. This role also manages the bank's voice platform and call centers.
This individual collaborates closely with their peer IT team managers in Infrastructure and Information Security. An efficient IT manager will apply proven communication and problem-solving skills to facilitate productivity of their team members with each other, as well as collaborating with other teams. The desired results provided by a good IT manager include achieving individual and team goals, which support stability, growth and profitability for the company. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
The ideal candidate will have extensive experience in a large heavily regulated enterprise environment, and should have familiarity with GLBA, FFIEC and NIST guidelines.
This is a Corporate position which may be located at an available bank division location across our eight-state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. The entry rate for this position is $133,056.14/ per year (calculated for Missoula, MT).
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
Description
- Ensure the stable and optimal operation of GBCI's network services, including voice and video infrastructure.
- Oversee the installation, monitoring, maintenance, support, and optimization of all network, VoIP hardware, software, and inter-connectivity.
- Align proper staffing levels to steady state, operational activities, and accommodating project support, in cooperation with other members of the IT leadership team. Supervise staff in analyzing and resolving network hardware and software problems in a timely and accurate manner.
- Stay aware of current industry trends and innovations that may be pertinent to the team's focus areas, and guiding team members to apply best practices and adhere to applicable IT service management and governance considerations. Provide and maintain internal end user training where appropriate.
- Plan, design, and develop voice and video infrastructures, and network connectivity across the organization.
- Responsible for maintaining reference architecture files, documenting processes for engaging with their team's services, and coaching their own team members, as well as any other involved employees of the proper consideration and use of these processes.
- Develop and maintain voice standards and procedures.
- Manage & train direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
- Must comply with all company policies and procedures, applicable laws and regulations, including, but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
About You
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
Education | Required/Preferred | Education Level | Description | Required | Bachelor's Degree | Information Systems or related field. |
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Experience | Required/Preferred | Experience Level | Description | Required | 7 years | Experience in enterprise network operations technologies such as routers, switches, routing protocols, and VLANs. | Required | 3 years | Supporting an Avaya VoIP environment. | | Required | 7 years | Managing network and voice technology teams in a large regulated enterprise setting. | Required | Advanced Experience | Project management experience and/or substantial exposure to project-based work structures. | Preferred | Advanced Experience | Experience with Avaya, Juniper, Citrix and Palo Alto, Aruba, and/or Cisco technologies strongly preferred. |
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Would an equivalent combination of relevant education and work experience be considered?: Yes |
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License/Certification | Required/Preferred | License/Certification | Description | Preferred | Multiple Certifications | JNCP, CCNP or similar industry certification. |
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Required Skills and Abilities | - Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
- Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
- Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
- Employee must have effective oral, written, and interpersonal communication skills demonstrated by the ability to read and interpret documents, write policies and procedures, create analytical reports, and speak persuasively with employees, management, regulatory, and vendors.
- Strong leadership, teamwork, training, and management skills for staff and committee work.
- Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills.
- Ability to take initiative, and make decisions based on regulations, company policies, knowledge and experience with minimal supervision.
- Ability to learn other computer programs and systems in a timely fashion.
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Additional Requirements |
Travel | Up to 10% travel required: (e.g. 2 days/month) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Travel will be necessary to conduct the duties of this job, and the employee must have the ability to drive and have proper licensing. |
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Working Conditions | Environment: Indoors, a climate-controlled shared work area. | Noise Level: Minimal noise. | Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. |
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Vision | Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials. | Close visual acuity to conduct inspection of small parts and defects, operate and inspect machines and devices, and assemble parts at distances close to the eyes. |
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Physical Activities | Frequency | Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. | Infrequent - rare. | Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. | Infrequent - rare. | Crawling: Moving about on hands and knees or hands and feet. | Infrequent - rare. | Crouching: Bending the body downward and forward by bending leg and spine. | Infrequent - rare. | Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips. | Infrequent - rare. | Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling. | Daily. | Grasping: Applying pressure to an object with the fingers and palm. | Infrequent - rare. | Kneeling: Bending legs at knee to come to a rest on knee or knees. | Infrequent - rare. | Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. | Occasional - now and then. | Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. | Occasional - now and then. | Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. | Occasional - now and then. | Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers. | Daily. | Stooping: Bending body downward and forward by bending spine at the waist. | Infrequent - rare. |
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What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website.
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
