Idaho National Laboratory is hiring a Telephony Technician to work on our Network and Communications team. This is an onsite role, located in the Idaho Administration Building in Idaho Falls, with a 9x80 schedule and every other Friday off. This position will report to the Network and Communications Manager.

This position will execute technical work related to Telephony, including but not limited to telephone and video conference equipment moves, adds, and changes.

• Install, configure, and maintain telecommunication systems, including PBX systems, VOIP, and other related hardware and software.

• Troubleshoot and resolve technical issues related to telephony equipment, ensuring minimal downtime and services.

• Conduct regular inspections and assessments of telephony infrastructure to identify potential issues and implement proactive maintenance measures.

• Collaborate with Cross-functional teams to integrate telephony solutions with other IT systems and applications.

• Provide technical support to end-users for telephony-related inquiries, ensuring prompt and effective resolution of problems.

• Monitor and analyze telephony performance metrics, making recommendations for improvements and optimizations.

• Installation and termination of low voltage cabling.

• High School Diploma or equivalent plus 6+ years directly related telephony or structured cabling experience.

• Experience managing multiple information databases.

• This position requires the ability to obtain and maintain a Department of Energy "L" clearance, which requires US Citizenship.

Preferred Requirements:

• Experience with E-MetroTel 2930 server, Galaxy 3000 server, and UCx IP PBX.

• Experience with Avaya System Manager, Communication Manager, Session Manager and IX Messaging.

• Experience with Archibus, ServiceNow.

• Knowledge necessary to use and analyze telephony testing equipment.

Job Information:

• Salary Grade TS0400: 180 ($64,272 - $102,840) / Salary Grade TS0500: 190 ($72,528 - $119,652)

• You are required to show a demonstrated commitment to valuing diversity and contributing to an inclusive working environment.

• TDP: This is a testing designated position; you will be required to submit to a pre-employment drug screen and periodic drug testing throughout the term of your employment. ((remove bullet if not applicable))

• Multi-Level: This is a multi-level posting and you will be placed at the appropriate level dependent on depth and breadth of proven experience and skills. ((remove bullet if not applicable))

Benefits and Relocation

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 5,800 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions.

Selective Service Requirements To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.

Equal Employment Opportunity Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and People of Color are strongly encouraged to apply.

Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Other Information When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions may be deemed ineligible for consideration.

INL does not accept resumes from third-party vendors unsolicited.