New Relic is the industry's largest and most comprehensive SaaS-based observability platform built to create more perfect software. We are passionate about providing solutions and tools that help development and operations teams monitor, troubleshoot, and optimize the performance of their applications and infrastructure. And we have a ton of fun doing great work.
New Relic's Growth Operations team is looking for a Sales Operations Manager to partner with the Sales leader to provide analytics, insights, and operational rigor. Reporting to the Sr. Director of Growth Operations you will support our team's initiatives by identifying business needs and requirements, applying standard methodologies, implementing recommendations, and providing governance of our processes.
Successful Growth operations leaders at New Relic are strategic problem solvers, who get results through influence at the executive and team level, innovative thinking, and effective change management. Their recommendations and solutions are grounded in critical thinking and relevant data and analytics. They are drivers who are passionate about the latest trends in Marketing and technology and thrive on identifying and chasing opportunities that improve the customer experience and accelerate our business.
Building and optimizing, maintaining the operational side of the ISR business sales team globally
Partner with leadership with a focus on analytics and process infrastructure
Manage and maintain territories and accounts, including partnering on methodology, design, and assignment processes
Design, develop, maintain and deliver robust and scalable reporting and dashboards that help managers manage the business to improve productivity & performance
Quickly solve business process pain points in the moment, while helping develop long-term solutions
Identify, prioritize and scope key strategic initiatives and projects accordingly
Build and maintain key documentation regarding our policies, sales processes, and engagement rules; help enforce "compliance" at all levels
Be an expertise in the tool set the team uses to enable the team
5+ years of experience in a Sales Operations environment
Hands-on experience in Salesforce
Proven ability to bring alignment, negotiate and provide guidance to partners, and drive projects to completion
Excellent written and oral communication skills that provide the necessary context, analysis, and recommendations to drive action and accountability from local and remote teams
Proficiency in SQL is highly desirable
Experience designing processes that are scalable
Experience in reporting on sales performance, analyzing data, and communicating business insights that drive action
Hands-on experience with Salesforce, LeanData, Sales engagement platform, data appending tools, intent, and ABM tools
Experience in enterprise technology - SaaS (Software as a Service) - with a B2B focus
Experience in a high-growth sales environment
Experience in data management, compliance, governance, quality, and measurement
Tableau experience
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit https://newrelic.avature.net/accommodations to submit your request.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
Please note that visa sponsorship is not available for this position.
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers' means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy.