involve the integration of programmatic, technical, systems engineering, business, and personnel elements of a project, including Understanding the technical requirements, concepts of operation, and architecture of the overall solution. It requires working closely with the Pre and Post Sales teams to align the requirements with customer solution needs. Leading and defendin

Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

include Performs system configuration for all supported and assigned ECH solutions Performs site verification testing prior to cutting a site into a production environment Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment Documents all changes to the solution that may occur during the implementation phase of th

This role is part of the North America Enterprise Markets Sales team and acts as the customer facing resource for electric and gas utility accounts. The Account Manager is responsible for coordinating all facets of Motorola Solutions' business relationship within their assigned account base including demand generation, sales, strategic account planning and overall client

Day Shift Wednesday Saturday, 6 00 AM to 4 30 PM (Pacific Time) Under general supervision, this position will perform duties focused upon network/systems infrastructure, general troubleshooting, and outage reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizi

Mobilize the Emergency Response Team (ERT) via PagerDuty Prepare written and verbal incident communications for distribution to internal stakeholders, external customers, State and Federal commissions Coordinate Post incident Reviews (PIR's) to drive continual improvement Prepare customer facing Root Cause Analysis (RCA) documents Monitor and continually improve incident

include but are not limited to By gaining a deep understanding of who the agency is, what they are trying to achieve both strategically and operationally, Senior Customer Success Managers are able to align Motorola Software to the agency's outcomes, identify any risks or gaps to achieving those outcomes and deliver creative, cross functional solutions to customer challenge